Return Eligibility
You may request a return or exchange within 7 days of receiving your order, provided the product is unused, unopened and in its original packaging with the seal intact.
Damaged or Incorrect Items
If your product arrives damaged, leaking or you received the wrong item, contact us on WhatsApp within 48 hours of delivery with photos or a short video of the parcel and product. We will replace it free of charge.
Non-Returnable Items
For hygiene and safety reasons we cannot accept returns on opened or used skincare products, or on items that have been damaged after delivery.
Exchange Process
- Message us on WhatsApp with your order number and the reason for the exchange.
- Our team confirms whether your request is eligible.
- Send the product back in its original packaging, or hand it over to the courier we arrange.
- Once we receive and inspect the item, we dispatch the replacement.
Refunds
Where a replacement is not possible, we issue a refund through bank transfer or easypaisa/JazzCash within 5 to 7 working days of receiving the returned item. Original delivery charges are non-refundable unless the fault was ours.
Order Cancellation
You can cancel an order free of charge any time before it is dispatched. Once the parcel is with the courier, cancellation is treated as a return.